Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Cancellations or Changes

Orders are automatically processed within 6 hours from time of order confirmation. Please contact us ASAP and within the following time period for cancellations and changes.

Cancellation Policy

To cancel your order, please do so within 6 hours from time of order confirmation. Late requests may incur fees.
Cancellation requests must be submitted through your account dashboard or by emailing our customer service team at [email protected].
Orders that have already been shipped cannot be cancelled and must follow our return procedure instead.
Cancellation fees may range from 10-25% of the total order value depending on the processing stage.

Order Modifications

To make changes to your order (change color or size), please do so within 24 hours from time of order confirmation.
Order modification requests after 24 hours from time of order confirmation may not be accommodated.
Please include your order number and specific changes needed when submitting modification requests.
While we strive to accommodate all reasonable changes, please note that modifications depend on inventory availability.
Custom or personalized items cannot be modified once production has begun.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

American Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the US, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Warranty

This Limited Warranty applies to physical goods purchased from www.gleamdeals.com (the “Physical Goods”).

Coverage

Covers defects in material or workmanship under normal use during the Warranty Period
We will repair or replace defective products at no charge

Warranty Period

Two years from date of purchase
Replacements receive remaining warranty or two years from replacement date, whichever is longer

Claim Process

Contact us at with order number and issue description
Submit photos if requested
Ship item back if approved (we cover shipping)
Receive repair or replacement within 10 business days

Not Covered

Damage from improper use or accidents
Normal wear and tear
Unauthorized modifications
Cosmetic damage not affecting functionality

About Us

Message Us

User Privacy

User Terms

Refund policy

Quick Links

About Us

Message Us

User Privacy

User Terms